Refund Policy

Last updated: October 21, 2026

We want every song to feel like it was made just for them. Here's what happens when something isn't right.

Hear it before you pay

Your first preview is free, so you can hear the song before you spend anything.

If a song can't be made

If a song fails to generate, the credit goes back to your account automatically. You can try again right away, at no cost. A failed free preview doesn't use a credit either.

If the name is sung wrong

Spell the name the way it sounds and we'll sing it again for free, once per song. Use Name sounded wrong? on your full song.

Other problems

If your song has a technical problem that we can't fix with a new version, write to support@yourmelody.ai within 14 days of purchase and tell us what went wrong. If we can't make it right, we'll refund the credit or the payment.

Unused credits

Credits you haven't used can be refunded within 14 days of purchase. Write to support@yourmelody.ai from the email address on your account.

What we can't refund

Because every song is made to order, we can't refund a song that was made as requested just because you changed your mind after unlocking it.

How refunds are paid

Refunds go back to the card or account you paid with, through our payment partner. They usually appear within 5 to 10 business days.